Shipping policy

Shipping & Delivery Policy

Last Updated: September 25, 2026

This Shipping & Delivery Policy applies to all orders placed through Curvella™.

We work with trusted fulfillment and logistics partners to deliver your order safely and efficiently.

1. Order Processing

Orders are typically processed within:

1 business day

after payment confirmation.

Processing time is separate from shipping time.

Business days exclude weekends and public holidays.

During periods of high demand, holidays, or promotional events, processing times may be extended.

2. Shipping Times

Estimated delivery times begin after your order has been processed.

United States

7–12 business days

Canada

7–12 business days

United Kingdom

7–12 business days

Australia & New Zealand

8–14 business days

International Orders

10–20 business days

Delivery estimates are not guaranteed and may vary depending on:

  • destination country
  • carrier performance
  • customs processing
  • local delivery services
  • seasonal demand

3. Shipping Methods

Available shipping options and estimated delivery times will be displayed during checkout.

Depending on destination, customers may see:

Free Standard Shipping 🤍

Estimated delivery:
7–12 business days

Secure Shipping 🎀

Estimated delivery:
5–10 business days

Includes additional order protection where available.

Priority Secure Shipping 👑

Orders are prioritized for processing.

Estimated delivery:
4–8 business days

4. Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing tracking information when available.

Tracking updates may take:

24–48 hours

to become active.

Some international shipments may have limited tracking visibility depending on local carrier systems.

5. Split Shipments

To improve delivery efficiency, orders containing multiple products may arrive in separate packages.

You will not be charged additional shipping fees because of split shipments unless stated otherwise at checkout.

6. International Orders, Customs & Import Fees

International customers may be responsible for:

  • customs duties
  • import taxes
  • local government fees

These charges are determined by the destination country's authorities.

Curvella™ is not responsible for delays caused by customs inspections or procedures.

Customers are responsible for providing any information required by customs authorities.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify your:

  • name
  • address
  • apartment/unit number
  • postal code

before completing checkout.

Curvella™ cannot guarantee changes after an order has entered processing.

8. Lost, Delayed, or Missing Packages

Delayed Packages

Shipping delays caused by:

  • carriers
  • customs
  • weather
  • holidays
  • circumstances outside our control

do not automatically qualify for refunds.

We will assist customers in locating delayed shipments.

Lost Packages

If tracking shows no updates for an extended period, contact us so we can investigate with the carrier.

Delivered But Not Received

If tracking confirms delivery, Curvella™ is not responsible for packages reported missing afterward.

Customers should check:

  • mailbox
  • delivery location
  • neighbors
  • building reception
  • carrier notifications

before contacting support.

9. Failed Delivery Attempts

If a package is returned because of:

  • incorrect address
  • refusal of delivery
  • failure to collect the package

additional shipping costs may apply for reshipment.

10. Contact Us

For shipping questions:

Curvella™

Darren Otálora LLC
30 N Gould St Ste N
Sheridan, WY 82801
USA

Email:

curvellaofficialsupport@gmail.com