Refund policy

Refund & Return Policy

Last Updated: September 25, 2026

At Curvella™, we want every customer to feel confident in their purchase. Because our products are intimate apparel designed for personal wear, returns and refunds are handled carefully to protect both our customers and our hygiene standards.

By placing an order with Curvella™, you agree to the terms below.

1. Returns Eligibility

We accept returns within 30 days of delivery if all of the following conditions are met:

✓ The item has not been worn beyond trying it on.
✓ The item has not been washed, altered, damaged, or exposed to perfumes, deodorants, makeup, or other products.
✓ All original tags, packaging, and accessories are included.
✓ The item is in a condition suitable for resale.
✓ Proof of purchase is provided.

For hygiene reasons, returned items showing signs of wear cannot be accepted.

2. Trying On Your Curvella™

We understand that fit matters, especially for intimate apparel.

Customers may try on their Curvella™ to confirm sizing.

However, items that have been worn as regular underwear, washed, or returned with signs of use cannot be refunded or resold.

We recommend trying your Curvella™ in a clean environment and following our size guide before ordering.

3. How To Request A Return

To request a return:

  1. Contact our support team at:

curvellaofficialsupport@gmail.com

within 30 days of delivery.

  1. Include:
    • Order number
    • Reason for return
    • Photos if requested
  2. Wait for return approval before shipping anything back.

Returns sent without prior authorization may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.
  • The product arrived damaged.
  • The product has a confirmed manufacturing defect.

We recommend using tracked shipping. Curvella™ is not responsible for packages lost during customer return shipping.

5. Refund Process

Once your return arrives, our team will inspect the item.

Approved refunds will be issued to the original payment method within:

5–7 business days

after approval.

Your bank or payment provider may require additional time to display the refund.

6. Items Not Eligible For Refund

Due to hygiene and safety standards, we cannot accept returns for:

  • Items that have been worn or washed.
  • Items without original packaging or tags.
  • Items damaged through customer handling.
  • Items returned after the 30-day period.
  • Orders showing signs of fraudulent return activity.

7. Damaged, Defective, Or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Please contact us within 7 days of delivery.

Include:

  • Order number
  • Clear photos/videos showing the issue

After review, Curvella™ may provide:

  • Replacement item
  • Store credit
  • Refund

depending on the situation.

8. Order Cancellation

Orders can be cancelled within:

15 minutes after purchase

provided fulfillment has not started.

After this period, orders may already be processed and cannot be cancelled.

9. Shipping Delays

Delivery estimates are provided in good faith.

Delays caused by:

  • carriers
  • customs
  • weather
  • incorrect customer address
  • external circumstances

do not automatically qualify for refunds.

10. Chargebacks & Payment Disputes

Before opening a payment dispute, customers are encouraged to contact Curvella™ so we can help resolve the issue.

For disputes involving delivered orders or orders fulfilled according to this policy, Curvella™ reserves the right to provide supporting documentation, including:

  • Order confirmation
  • Tracking information
  • Delivery confirmation
  • Customer communication
  • Return policy acceptance

11. Consumer Rights

Nothing in this policy affects any mandatory consumer rights provided by applicable laws.

Where local regulations provide additional protections, those rights will continue to apply.

Contact

Curvella™
Darren Otálora LLC
30 N Gould St Ste N
Sheridan, WY 82801 USA

Email:

curvellaofficialsupport@gmail.com